How does Orlaven sizing work, and do you offer custom made-to-measure tailoring?

Orlaven garments are tailored to precision across sizes XS through 4XL based on standard chest, waist, and sleeve dimensions. In addition to standard sizing, Orlaven provides complimentary bespoke made-to-measure tailoring. Customers can submit specific body measurements (chest, shoulders, sleeve length, and waist) to have their leather jacket hand-cut and crafted for an individualized custom fit.

What leather grade does Orlaven use, and how should full-grain leather be cared for?

Orlaven exclusively crafts with 100% authentic full-grain leather hide—the most durable, premium grade available, retaining natural grain patterns and developing a rich patina over decades. To care for your piece, hang it on a wide wooden or padded hanger in a cool, ventilated area. Avoid exposure to extreme heat, and treat once to twice yearly with a natural beeswax or lanolin leather conditioner.

How fast is delivery and what are the international shipping fees?

Orlaven provides Free Tracked Express Delivery worldwide on all standard and bespoke orders. Ready-to-wear pieces ship within 1 to 3 business days, reaching customers in 3 to 7 business days via premium couriers (DHL Express, FedEx, UPS). Bespoke made-to-measure orders are hand-tailored within 10 to 14 days before expedited dispatch.

What is Orlaven's return and exchange policy?

Orlaven offers a 30-day return and exchange policy from the date of delivery. If your jacket does not fit perfectly, you can request an exchange or return for a full refund. Return shipping is free and prepaid return labels are provided through our online File a Return portal.

Does Orlaven offer a warranty on leather jackets and hardware?

Yes. Every Orlaven leather jacket and accessory is covered by our Lifetime Craftsmanship Guarantee. This protects against manufacturing defects in stitching, heavy-duty YKK hardware, zippers, and structural seams for the life of the garment.

File a Return - Orlaven

RETURNS & EXCHANGES

File a Return

To initiate your exchange, alteration, or return, complete the details below. Our support team at support@orlaven.com will review your request and issue your Return Authorization (RMA) with shipping instructions.

Fast 24–48h Review Direct authorization from support@orlaven.com

Easy Size Exchanges Priority exchange handling & fit alteration desk

72h Inspection Turnaround Rapid warehouse inspection upon parcel delivery

5–7 Day Refunds Direct to your original payment method

Form Progress 0% Completed

Order & Contact Information

Please provide the details associated with your Orlaven order.

First Name *

Last Name *

Email Address * We will send your RMA confirmation and return label instructions here.

Order Number * Found on your order confirmation email or packing slip.

Contact Phone / WhatsApp (Optional)

Item & Return Request Details

Select the garment and the resolution you would like support to process.

Product / Jacket Name *

Size Ordered *

Desired Resolution *

Primary Reason *

Replacement Size Desired *

We will reserve your replacement size immediately to prevent stock depletion.

Upload Photos & Evidence

Attach clear photos of the product, tags, packaging, or any defect. Clear photos ensure fast authorization without follow-up delays.

or drag & drop files here

Supports JPG, PNG, WEBP, HEIC, or PDF (Up to 10MB per file, up to 5 photos)

Overall View: Full photo of garment flat or on hanger.

Labels & Tags: Clear view of brand tags and size label.

Defect / Fit Area: Close-up showing any damage, seam, or fit concern.

Detailed Notes & Fit Observations

Help our master craftsmen and returns team understand your experience.

Additional Details / Message * The more specific your feedback, the quicker our tailoring team can prepare your resolution.

I confirm that the item is unworn with original tags and protective packaging intact (unless filing for an item received defective or damaged upon delivery).

🔒 Your information is submitted securely. A confirmation copy with your return details will route directly to support@orlaven.com and your registered email address.

Prefer Direct Email Communication?

You can also email our dedicated returns desk directly at support@orlaven.com. Please include your Order Number, item name, reason for return, and attach relevant photographs.

Open Email in Mail App