How does Orlaven sizing work, and do you offer custom made-to-measure tailoring?

Orlaven garments are tailored to precision across sizes XS through 4XL based on standard chest, waist, and sleeve dimensions. In addition to standard sizing, Orlaven provides complimentary bespoke made-to-measure tailoring. Customers can submit specific body measurements (chest, shoulders, sleeve length, and waist) to have their leather jacket hand-cut and crafted for an individualized custom fit.

What leather grade does Orlaven use, and how should full-grain leather be cared for?

Orlaven exclusively crafts with 100% authentic full-grain leather hide—the most durable, premium grade available, retaining natural grain patterns and developing a rich patina over decades. To care for your piece, hang it on a wide wooden or padded hanger in a cool, ventilated area. Avoid exposure to extreme heat, and treat once to twice yearly with a natural beeswax or lanolin leather conditioner.

How fast is delivery and what are the international shipping fees?

Orlaven provides Free Tracked Express Delivery worldwide on all standard and bespoke orders. Ready-to-wear pieces ship within 1 to 3 business days, reaching customers in 3 to 7 business days via premium couriers (DHL Express, FedEx, UPS). Bespoke made-to-measure orders are hand-tailored within 10 to 14 days before expedited dispatch.

What is Orlaven's return and exchange policy?

Orlaven offers a 30-day return and exchange policy from the date of delivery. If your jacket does not fit perfectly, you can request an exchange or return for a full refund. Return shipping is free and prepaid return labels are provided through our online File a Return portal.

Does Orlaven offer a warranty on leather jackets and hardware?

Yes. Every Orlaven leather jacket and accessory is covered by our Lifetime Craftsmanship Guarantee. This protects against manufacturing defects in stitching, heavy-duty YKK hardware, zippers, and structural seams for the life of the garment.

Shipping & Delivery Policy

Last updated: August 3, 2026

Free Shipping Worldwide

All orders qualify for free shipping worldwide, with no minimum purchase requirement.
We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and destinations restricted by applicable OFAC sanctions.

Delivery Timelines

Order Type	Dispatch Time
Jackets & Outerwear	5–10 business days
Made-To-Measure Jackets & Outerwear	3–4 weeks
Footwear	2–3 weeks
Made-To-Measure Footwear	3–4 weeks
Bespoke Products	5–12 weeks

Dispatch times vary depending on the product type. Please refer to the table above for estimated dispatch times. Once dispatched, delivery typically takes 3–4 business days.

Courier Service

To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier for the most efficient delivery method.
APO/PO Box Addresses: We are currently unable to ship to PO Box, APO, DPO or FPO addresses.

Customs Duty

Customs duties are payable by the customer. Any duties collected at checkout will be displayed in the checkout total before payment. Free shipping does not include customs duties.

Lost or Damaged Products

If your parcel shows as delivered on your tracking link but you have not received it, please contact our Customer Support Team and the courier within 5 working days from the tracking delivery date to initiate an investigation. Claims raised after 5 working days will not be accepted.
Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Lost orders are not eligible for a refund.