Available delivery methods, charges and estimates depend on the order and destination. Enter the complete destination at checkout to see the options currently available for that order.
Order confirmation
After checkout, keep the confirmation sent to the email address used for the order. Check the product, delivery address and contact details and notify support promptly if something appears incorrect.
Dispatch and tracking
When tracking is available, it is sent to the order email. A carrier label can be created before its first physical scan, so movement may not appear immediately. Use the carrier link in the shipping confirmation for the latest available update.
International orders
Delivery availability varies by destination. Checkout is the source of truth for whether a specific address is serviceable. Do not assume that a shipping-rate name confirms duty treatment, tax treatment or an unconditional free-shipping threshold.
Address changes
Contact support immediately if an address appears incorrect. A change is not guaranteed and depends on the order and shipment status.
Missing or damaged parcels
If tracking shows delivered but the parcel cannot be found, or the parcel arrives damaged, keep the packaging and contact support with the order number, tracking status and clear photographs where possible.
Contact
Email support@orlaven.com with your order number. Do not send payment-card details by email.