Process

Our Jacket Process

A clear path from choosing a style to receiving order updates.

Before the cart

Understand the piece from the outside in

The strongest jacket choice is rarely made from one photograph. It comes from reading the shape, material, construction details and fit together.

Silhouette sets the direction

A bomber sits differently from a biker; a coat creates a different line from a cropped jacket. Begin with proportion, length and how the piece should work with the rest of your wardrobe.

Material changes the character

Leather type, finish, suede texture, shearling, lining and hardware all influence appearance and everyday use. Read the product-specific description rather than assuming two jackets will behave the same way.

Fit is a preference and a measurement

Decide whether you want a close, regular or layering fit. Compare your measurements with the available product information and ask for guidance when you sit between sizes.

ORLAVEN process

How to choose and order your ORLAVEN jacket

01

1. Choose a silhouette

Decide whether the jacket is for everyday wear, layering, travel or a sharper statement. Browse focused categories to compare the shapes that suit that purpose.

02

2. Review the materials

Use the product page to compare the listed leather or outer material, finish, lining, closure, collar, cuffs, hardware and pockets. These details affect both appearance and use.

03

3. Select your fit

Measure before ordering. Choose a listed standard size or an eligible made-to-measure option only where the product offers one. Consider what you plan to wear underneath.

04

4. Confirm your order

Review the exact product, colour, size, quantity, price and delivery options shown for your destination before completing Shopify checkout.

05

5. Follow the updates

Keep the order confirmation and watch the email used at checkout for subsequent updates. For help, contact support@orlaven.com with the order number—never payment-card details.

Final review

Three checks before you order

A minute spent confirming the details can prevent the most common fit, colour and delivery mistakes.

Check the exact product

Confirm the title, selected colour, material description and feature list. Product-specific information takes priority over general category guidance.

Check the measurements

Measure without pulling the tape tight, note the layers you expect to wear and compare against the guidance available for that style.

Check the destination

Enter the complete delivery address at checkout and review the methods, charges and estimates shown there before payment.

Ordering questions

Clarity before commitment

Useful answers for fit, product options and order changes.

Does this page describe manufacturing?

This page explains the customer journey for choosing and ordering. Product construction and material details are stated only where they are provided on the individual product page.

What if I am between sizes?

Send your measurements, the product link and your preferred fit through the Contact page before ordering. Mention whether you plan to wear light or heavy layers underneath.

Is every jacket made to measure?

No general assumption should be made. A made-to-measure or custom option applies only when it is explicitly offered for the selected product.

Can I change details after ordering?

Contact support immediately with the order number and requested change. Whether a change is possible depends on the order status, so no change is guaranteed until support confirms it.