Orders

Track Your Order

The fastest route is the carrier link in your shipping confirmation.

01

Open the shipping email

Check the inbox and spam folder for the email address used at checkout.

02

Follow the carrier link

Use the tracking link in that message. A new label may take time to show its first carrier scan.

03

Ask us to locate it

Email support@orlaven.com with your order number and order email. Never send card details.

Reading the timeline

What tracking updates usually mean

Carrier language can vary. The tracking page linked in your shipping email remains the current source for that shipment.

Label created

The shipment information has been prepared for the carrier. The tracking page may not show movement until the carrier records its first physical scan.

In transit

The parcel is moving through the carrier network. Scans can appear at sorting facilities, customs checkpoints or delivery depots and may not update at every stage.

Out for delivery or delivered

Follow the carrier's latest instructions. If tracking says delivered but you cannot find the parcel, check the delivery location and contact support with the order number.

Tracking integration

If a verified tracking app is added, its secure order lookup will appear here. Until then, use your shipping confirmation or contact support.

Tracking help

When the status is unclear

Practical steps without asking for sensitive payment information.

I cannot find my shipping email. What should I check?

Check spam, promotions and other filtered folders for the email address used at checkout. If it is still missing, contact support with the order number and order email.

Why has the first scan not appeared?

A newly created label can exist before the carrier records physical movement. If the status remains unchanged and you need help, send the order number to support so the available information can be reviewed.

Can the address be changed after ordering?

Contact support immediately. An address change is not guaranteed and depends on the order and shipment status. Do not send full payment details.

Tracking says delivered, but the parcel is missing. What next?

Check entrances, reception areas, household members and any carrier delivery note. Then contact support with the order number and the tracking status so the next available step can be reviewed.