Privacy policy

Shipping & Delivery Policy

Last Updated: July 23, 2026

At ORLAVEN, every order is prepared with care to ensure your leather jacket arrives safely and in excellent condition. This Shipping & Delivery Policy explains our order-processing timelines, delivery estimates, tracking process, international customs responsibilities, and what to do if a delivery issue occurs.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

During promotional periods, product launches, holidays, severe weather, or unusually high order volumes, processing may take slightly longer.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from the estimated shipping or transit time.

Custom and Made-to-Measure Orders

Custom, personalized, made-to-measure, or specially produced jackets require additional preparation time.

These orders may require approximately 10–20 business days for production and quality inspection before dispatch. The estimated production time may vary depending on the design, materials, measurements, customization requirements, and order volume.

Once your custom order has entered production, changes or cancellations may not be possible.

Shipping Destinations

ORLAVEN ships to many international destinations.

Shipping availability, delivery methods, estimated transit times, and any applicable shipping charges will be displayed during checkout based on your delivery address.

Certain remote locations, restricted regions, military addresses, PO boxes, or territories may have limited shipping options. We may contact you if additional information or an alternative address is required.

Estimated Delivery Times

After your order has been processed and dispatched, standard delivery normally takes approximately:

United States: 5–10 business days
United Kingdom: 5–10 business days
Canada: 6–12 business days
Europe: 6–12 business days
Australia and New Zealand: 7–14 business days
Other international destinations: 7–15 business days

These delivery periods are estimates and are not guaranteed arrival dates.

Delivery may be affected by customs clearance, carrier delays, weather conditions, regional disruptions, public holidays, incorrect address information, or other circumstances outside ORLAVEN’s reasonable control.

Shipping Charges

Any applicable shipping charge will be shown clearly during checkout before payment is completed.

Free-shipping promotions may be offered for selected products, destinations, order values, or promotional periods. Any promotion will be subject to the conditions shown on the website at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking number or tracking link.

Tracking information may take up to 24–48 hours to become active after the carrier receives the parcel.

Customers are responsible for monitoring the tracking information and ensuring someone is available to receive the delivery where required.

Delivery Address

Please review your delivery information carefully before completing your order.

The customer is responsible for providing a complete and accurate:

Recipient name
Street address
Apartment, suite, or unit number
City and postal code
Country
Telephone number
Email address

Address changes can only be requested before the order has been processed or dispatched.

To request an urgent address correction, contact support@orlaven.com as soon as possible and include your order number and the correct delivery address.

ORLAVEN cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping carrier.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government charges imposed by the destination country.

Unless explicitly stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

ORLAVEN does not control customs charges and cannot predict their exact amount. Customers should contact their local customs authority for information before placing an international order.

A parcel refused because of unpaid customs charges may be returned to us. Any return shipping costs, customs charges, handling costs, or other expenses incurred may be deducted from the available refund where permitted by applicable law.

Customs and Clearance Delays

Customs authorities may inspect or hold international shipments.

ORLAVEN will provide reasonable shipping documentation where required, but we cannot guarantee or control the time taken by customs authorities to release a parcel.

A customs delay does not automatically qualify an order for cancellation or refund while the shipment remains in transit.

Missed or Failed Deliveries

The carrier may attempt delivery more than once or direct the parcel to a nearby collection location.

Customers are responsible for following the carrier’s instructions and collecting the parcel within the period provided by the carrier.

If a parcel is returned because of:

An incorrect or incomplete address
Repeated failed delivery attempts
Failure to collect the parcel
Refusal of delivery
Unpaid customs or import charges

the customer may be responsible for additional return or reshipping costs.

Split Shipments

Products within the same order may occasionally be shipped separately due to availability, packaging requirements, warehouse location, or production timelines.

When an order is divided into multiple shipments, separate tracking details may be provided. You will not be charged twice for the same shipping service unless an additional delivery request is made.

Delayed Shipments

If your tracking information has not updated for several business days, please first allow additional time for carrier scanning or customs processing.

If the estimated delivery period has passed, contact support@orlaven.com with:

Your full name
Order number
Tracking number
Delivery address

Our support team will review the shipment and, where appropriate, open an investigation with the shipping carrier.

Carrier investigations may take several business days to complete. ORLAVEN cannot issue a replacement or refund for a parcel still confirmed as moving through the carrier network unless otherwise required by law.

Lost Parcels

A shipment will only be considered lost after the shipping carrier confirms that it cannot be located or delivered.

When a parcel is officially confirmed as lost, ORLAVEN will review the order and provide an appropriate resolution, which may include a replacement or refund depending on product availability, investigation results, and applicable consumer law.

Customers must report potentially lost parcels within a reasonable time after the estimated delivery date.

Damaged Parcels or Incorrect Items

Please inspect your parcel shortly after delivery.

If your order arrives damaged, incomplete, or contains an incorrect product, contact support@orlaven.com within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the outer packaging
Clear photographs of the shipping label
Clear photographs or video of the damaged or incorrect product

Keep the original packaging until our support team confirms that it is no longer required. This evidence may be necessary for a carrier claim or replacement assessment.

Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, building staff, or neighbours.
Check for a carrier delivery notice.
Contact the shipping carrier using the tracking number.
Contact ORLAVEN if the parcel remains missing.

ORLAVEN may request confirmation from the carrier and additional information from the customer before determining the available resolution.

ORLAVEN is not responsible for theft or loss occurring after a carrier has completed delivery to the address provided, except where responsibility is imposed by applicable law.

Order Changes and Cancellations

To request an order change or cancellation, email support@orlaven.com immediately after placing the order.

We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed after an order has entered production, processing, packing, or dispatch.

Custom, personalized, and made-to-measure orders may be subject to separate cancellation limitations once production has started.

Unexpected Events

ORLAVEN will not be responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, customs actions, transport disruptions, labour disputes, government restrictions, carrier interruptions, public emergencies, or incorrect customer information.

We will continue to provide reasonable assistance and available tracking information during such circumstances.