Terms of Service

Last Updated: July 23, 2026

Welcome to ORLAVEN.

These Terms of Service govern your access to and use of the ORLAVEN website, products, services, features, content, and purchasing experience.

Throughout these Terms, the words “ORLAVEN,” “we,” “us,” and “our” refer to the business operating the ORLAVEN brand and online store. The words “you,” “your,” and “customer” refer to any person who visits the website, creates an account, submits information, or places an order.

By accessing our website, creating an account, submitting information, or purchasing a product, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping & Delivery Policy, Return and Refund Policy, and any additional terms displayed during checkout.

Please read these Terms carefully before using our website.

1. Eligibility

You may use this website only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your country or region, you may use this website only with the involvement and permission of a parent or legal guardian.

By using the website or placing an order, you confirm that the information you provide is accurate and that you are legally permitted to make the purchase.

2. Online Store Terms

You may not use our products, website, content, or services for any illegal, fraudulent, abusive, misleading, or unauthorized purpose.

You must not:

• Violate any applicable law or regulation

• Submit false, stolen, or misleading payment information

• Attempt to gain unauthorized access to our website or systems

• Introduce viruses, malware, harmful code, or automated attacks

• Scrape, copy, reproduce, or commercially exploit the website without permission

• Interfere with the security, operation, or availability of the website

• Impersonate another person or misrepresent your identity

• Use the website to infringe the rights of ORLAVEN or any third party

A violation of these Terms may result in suspension or termination of access, cancellation of orders, or appropriate legal action.

3. Product Information

We make reasonable efforts to display product descriptions, materials, specifications, measurements, colors, images, prices, and availability accurately.

However:

• Screen settings may affect how colors appear

• Natural leather may show variations in grain, texture, shade, markings, and finish

• Handmade products may contain minor differences

• Product measurements may vary slightly

• Packaging and minor design details may change

• Images may include styling items that are not included with the product

Natural differences in genuine leather are not necessarily defects. They may form part of the material’s individual appearance and character.

We reserve the right to update product information, correct errors, modify designs, or discontinue products without prior notice.

4. Product Availability

All products and offers are subject to availability.

Adding an item to your cart does not reserve it. A product may become unavailable before checkout or before the order is accepted.

We may:

• Limit product quantities

• Restrict sales by person, household, account, address, region, or jurisdiction

• Discontinue a product

• Reject orders that exceed reasonable personal-use quantities

• Cancel an unavailable item and issue an applicable refund

We do not guarantee that every product displayed will remain available.

5. Prices and Currency

Product prices are displayed in the currency selected on the website or determined by your store location.

Prices may change without notice. The price applicable to your order will normally be the price displayed at checkout when the order is submitted.

Your bank, payment provider, or card issuer may apply:

• Currency-conversion charges

• International transaction fees

• Processing fees

• Exchange-rate differences

These external charges are not controlled by ORLAVEN.

Unless specifically stated, product prices may not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

6. Pricing and Website Errors

We try to ensure that website and checkout information is accurate. However, errors may occasionally occur in pricing, descriptions, promotions, availability, discount calculations, or product specifications.

If an error affects your order, we may:

• Correct the error

• Contact you for instructions

• Cancel the affected product or order

• Offer you the opportunity to purchase at the correct price

• Issue a refund for any amount already paid

We are not required to fulfil an order at an obviously incorrect price caused by a technical, typographical, system, or administrative error where permitted by applicable law.

7. Placing an Order

Submitting an order is an offer by you to purchase the selected products under these Terms.

After checkout, you may receive an automated order confirmation. This confirmation acknowledges receipt of your order but does not always mean the order has been finally accepted.

An order is normally accepted after:

• Payment has been authorized

• Order details have been reviewed

• Product availability has been confirmed

• Fraud and security checks have been completed

• The order enters processing, production, or fulfilment

We reserve the right to accept or decline an order where reasonably necessary.

8. Order Refusal or Cancellation

ORLAVEN may refuse, limit, hold, or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized payment

• Failed payment authorization

• Incomplete customer information

• Shipping restrictions

• Excessive order quantities

• Violation of these Terms

• Previous payment disputes or abusive activity

• Technical or inventory errors

• Legal or regulatory restrictions

If we cancel a paid order, we will generally refund the amount charged for the cancelled item or order to the original payment method.

9. Payment

You agree to provide current, complete, and accurate billing, shipping, and payment information.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The information provided is accurate

• Sufficient funds or credit are available

• ORLAVEN and its payment providers may process the transaction

Payments may be processed through third-party payment gateways. ORLAVEN does not necessarily store complete payment-card details.

Payment authorization may be subject to fraud-prevention, identity, address, and security checks.

10. Promotions and Discount Codes

Discount codes, promotional offers, gifts, free shipping, or sale prices may be subject to separate conditions.

Unless otherwise stated:

• Only one discount code may be used per order

• Promotions cannot be exchanged for cash

• Offers may be limited by date, location, product, or order value

• Discounts may not apply to custom or selected products

• Promotions may be changed, suspended, or withdrawn

• A discount cannot normally be added after an order is completed

• Misuse of a promotion may result in cancellation

Where a promotion contains a clear pricing or technical error, we may correct or cancel the affected transaction where permitted by law.

11. Custom and Made-to-Measure Products

Custom, personalized, bespoke, or made-to-measure products are manufactured according to customer-selected details, measurements, colors, materials, designs, or instructions.

You are responsible for reviewing and confirming all submitted specifications before production begins.

This includes:

• Body measurements

• Garment measurements

• Size selection

• Color

• Material

• Hardware

• Logos

• Text

• Artwork

• Patches

• Embroidery

• Placement

• Design instructions

Once production has started, changes, cancellations, returns, or refunds may be restricted except where the product is defective, materially different from the approved specifications, or where applicable law provides otherwise.

ORLAVEN is not responsible for fit issues caused by inaccurate measurements or incorrect information submitted by the customer.

12. Customer-Provided Artwork and Designs

When you provide artwork, logos, text, photographs, graphics, designs, trademarks, or other content for customization, you confirm that:

• You own the content or have permission to use it

• The content does not infringe intellectual-property rights

• The content is not unlawful, threatening, hateful, deceptive, or abusive

• Production and use of the content will not violate applicable law

You grant ORLAVEN a limited permission to use, reproduce, adapt, and process the submitted content only as reasonably necessary to review, produce, fulfil, document, and support your order.

You are responsible for claims arising from content you were not authorized to provide.

13. Measurements and Sizing

Size charts and measurement guidance are provided to help customers choose an appropriate size.

Because body shape, layering preference, cut, and fit preference differ, sizing guidance cannot guarantee an identical fit for every customer.

For custom orders, customers must follow the provided measurement instructions carefully.

Where support is requested, ORLAVEN may offer sizing guidance based on the information provided, but the final size selection remains the customer’s responsibility unless otherwise agreed in writing.

14. Shipping and Delivery

Shipping, processing, estimated transit times, tracking, customs, failed delivery, and delivery issues are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless ORLAVEN expressly confirms a guaranteed service.

Customers are responsible for providing an accurate and complete delivery address.

Risk and ownership may transfer according to applicable law and the delivery terms associated with the order.

15. Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or government charges.

Unless expressly stated at checkout, these charges are the customer’s responsibility.

You are responsible for complying with the import rules of the destination country.

ORLAVEN is not responsible for customs delays, confiscation caused by prohibited imports, or charges imposed by local authorities, except where applicable law states otherwise.

16. Returns and Refunds

Returns, exchanges, refund eligibility, condition requirements, reporting periods, and exclusions are governed by our Return and Refund Policy.

Products must normally be returned in the condition specified in that policy.

Custom, personalized, altered, worn, damaged, or final-sale items may have restricted return eligibility, subject to applicable consumer law.

17. Accounts

You may be able to create a customer account.

You are responsible for:

• Providing accurate information

• Protecting your login details

• Keeping your password confidential

• Restricting access to your device

• Informing us of suspected unauthorized account use

You are responsible for activity carried out through your account unless caused by circumstances for which ORLAVEN is legally responsible.

We may suspend or terminate accounts that appear fraudulent, abusive, compromised, or in violation of these Terms.

18. Reviews and Customer Submissions

You may be able to submit reviews, photographs, comments, feedback, suggestions, or other content.

By submitting content, you confirm that it:

• Is accurate and based on genuine experience

• Does not violate another person’s rights

• Does not contain unlawful or abusive material

• Does not contain malware or deceptive links

• Does not falsely impersonate another person

• Does not include confidential information without authorization

You retain ownership of your original content.

You grant ORLAVEN a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, display, adapt, translate, and share the submitted content for website operation, customer service, marketing, social media, and promotional purposes, unless prohibited by applicable law.

We may remove content that violates these Terms or is otherwise inappropriate.

19. Intellectual Property

The ORLAVEN website and its content are owned by, licensed to, or lawfully used by ORLAVEN.

Protected content may include:

• Brand names

• Logos

• Product names

• Product designs

• Photographs

• Videos

• Graphics

• Website layouts

• Text

• Illustrations

• Icons

• Software

• Customizer interfaces

• Marketing materials

• Size guides

• Packaging designs

You may access the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, scrape, reverse engineer, or commercially exploit ORLAVEN content without prior written permission.

Nothing in these Terms transfers ownership of ORLAVEN intellectual property to you.

20. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, such as:

• Payment providers

• Shipping carriers

• Review platforms

• Social media services

• Analytics providers

• Customer-support tools

• Financing providers

Third-party services are governed by their own terms and privacy practices.

ORLAVEN is not responsible for the content, security, availability, or conduct of independent third-party websites or services, except where liability cannot legally be excluded.

21. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict, update, or modify the website for:

• Maintenance

• Security

• Technical improvements

• System failures

• Legal compliance

• Business changes

We are not responsible for temporary unavailability caused by events outside our reasonable control.

22. Prohibited Conduct

You must not:

• Commit or attempt fraud

• Use stolen payment details

• Submit false claims or chargebacks

• Abuse staff or other customers

• Manipulate reviews

• Circumvent purchasing limits

• Interfere with website security

• Copy product data through automated systems

• Use ORLAVEN content to create misleading listings

• Resell counterfeit ORLAVEN products

• Upload harmful or infringing content

• Use the website for illegal activity

We may restrict access, cancel orders, preserve records, cooperate with payment providers, or report suspected illegal conduct where appropriate.

23. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted

• Every error will be corrected immediately

• All website content will always be current

• The website will be free from every harmful component

• Every product will meet preferences not stated in the order

Nothing in these Terms excludes legal guarantees or consumer rights that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, ORLAVEN will not be liable for indirect, incidental, special, consequential, punitive, or purely economic losses arising from website use, third-party services, delayed access, or misuse of products.

Where liability cannot be excluded, ORLAVEN’s total liability relating to a product or order will generally be limited to the amount paid for the affected product or order, except where applicable law requires a different remedy.

Nothing in these Terms limits liability for:

• Fraud

• Fraudulent misrepresentation

• Death or personal injury caused by negligence

• Deliberate misconduct

• Any liability that cannot legally be limited or excluded

25. Customer Responsibility

You are responsible for:

• Reading product descriptions

• Reviewing size and measurement guidance

• Providing accurate information

• Following product-care instructions

• Using products appropriately

• Complying with local import regulations

• Protecting your account information

• Reviewing your order before payment

ORLAVEN is not responsible for damage caused by misuse, improper care, unauthorized alteration, accidents, or failure to follow care instructions.

26. Indemnification

To the extent permitted by law, you agree to protect and compensate ORLAVEN against reasonable claims, losses, costs, and liabilities arising from:

• Your violation of these Terms

• Your unlawful use of the website

• Content or artwork you submit

• Your infringement of another person’s rights

• Fraudulent or abusive conduct connected to your account

This section does not apply where the loss was caused by ORLAVEN’s own unlawful conduct.

27. Suspension and Termination

We may suspend or terminate your access to the website or account if we reasonably believe that:

• You violated these Terms

• Your account has been compromised

• Fraud or abuse has occurred

• Continued access may harm ORLAVEN, another customer, or a third party

• Suspension is required by law or a service provider

Termination does not remove obligations or rights that arose before termination.

28. Force Majeure

ORLAVEN will not be responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Public emergencies

• Government restrictions

• Customs actions

• Labour disputes

• Carrier disruption

• Internet or utility failures

• Supply-chain interruption

• Epidemics or pandemics

We will make reasonable efforts to communicate material delays and resume performance when possible.

29. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by service providers involved in payment, order fulfilment, delivery, fraud prevention, analytics, communication, and website operation.

30. Electronic Communications

By contacting us, creating an account, or placing an order, you agree that order-related notices may be provided electronically.

Transactional communications may include:

• Order confirmations

• Payment updates

• Shipping notifications

• Delivery information

• Customer-support messages

• Policy or account notices

Marketing communications will be handled according to your preferences and applicable law.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date they are published unless otherwise stated.

Your continued use of the website after an update means you agree to the revised Terms, subject to applicable law.

32. Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue in effect.

The invalid section will be interpreted or adjusted only to the minimum extent necessary to make it enforceable where permitted by law.

33. No Waiver

If ORLAVEN does not immediately enforce a right under these Terms, that does not mean the right has been waived.

A waiver is effective only when confirmed in writing by an authorized representative.

34. Entire Agreement

These Terms, together with the policies and information referenced in them, form the agreement between you and ORLAVEN regarding your use of the website and purchase of products.

They replace earlier website statements relating to the same subject, except for any separate written agreement specifically accepted by ORLAVEN.

35. Governing Law and Disputes

These Terms will be governed by the laws applicable to the legal entity operating ORLAVEN, without removing any mandatory consumer rights available to customers in their country or region.

Before publishing this section, ORLAVEN should insert:

Operating Legal Entity: Orlaven 
Registered Address: 
Governing Jurisdiction: Pakistan, Punjab

Customers should first contact ORLAVEN so we can attempt to resolve concerns directly and fairly.

36. Contact Information

Questions about these Terms of Service may be sent to:

ORLAVEN Customer Support
Email: support@orlaven.com
Website: www.orlaven.com

Please include your name, order number where relevant, and a clear description of your question.